Terms and Conditions

Understanding Our Terms and Conditions

By placing an order for cleaning services with Seeyon, you agree to these Terms of Service and the details in your confirmation email. These Terms, together with the Confirmation, form the entire agreement between you and Seeyon. Any changes must be approved in writing by Seeyon.

2. Safety of Employees

  • All employees are covered by workers’ compensation insurance.

  • Employees will not move items over 35 lbs or climb ladders/unstable surfaces beyond a 2-step stool.

  • Hazardous materials (bodily fluids, needles, excretions, litter boxes, etc.) will be left untouched.

  • Employees may leave the premises if personal safety is at risk; you are still responsible for full service payment.

Insect Infestation

  • Cleaning will be postponed if the premises have ants, termites, roaches, fleas, bedbugs, or other infestations.

3. Equipment & Supplies

Seeyon provides all necessary cleaning equipment, tools, and products. Customer-supplied items will not be used.

4. Fees & Payment

  • Quoted fees are estimates and may change based on property condition.

  • Taxes are not included.

  • Accepted payments: VISA, MasterCard, AMEX, cash, and check.

  • Late payments incur 2% monthly interest; NSF/declined checks incur a $25 fee.

5. Cancellations & Lockouts

  • 48–24 hours notice: 50% charge

  • Less than 24 hours notice: 100% charge

  • If Seeyon cannot access the property during the One-Hour Arrival Window, a 100% charge applies.

Access & Security

  • Keys or door codes can be provided securely to Seeyon; in-person access is also accepted.

  • Ensure alarms are OFF or codes are provided; Seeyon is not liable for false alarms.

6. Scheduling

  • Customers may specify a Time Preference Window.

  • Seeyon will attempt to honor team preferences, but substitutions may occur.

  • If additional cleaning time is required due to property condition, authorization and fees will be discussed beforehand.

7. Pets & Clutter

  • Notify Seeyon if pets will roam freely during cleaning.

  • Excessive clutter may affect cleaning results and service estimates.

8. Satisfaction Guarantee

  • Contact Seeyon within 24 hours if any area is unsatisfactorily cleaned; a re-clean will be provided at no extra charge.

  • No refunds are provided, except as explicitly stated.

9. Liability & Damage

  • Seeyon is bonded and insured. Notify us within 48 hours for any damage or loss.

  • Liability limits:

    • Key replacement/locksmith: $100 per premises

    • Property damage: 10× service cost

  • Seeyon is not liable for bodily injury, indirect, consequential, or pre-existing damages.

Wear & Tear

  • Some areas (baseboards, grout, shower doors, etc.) may show wear that cannot be fully restored in a single service.

10. Employee Referral Fee

  • Hiring a current or former Seeyon employee outside of Seeyon incurs a $3000 referral fee.

11. Carpet Cleaning

  • Seeyon will attempt stain removal but cannot guarantee results.

  • Additional charges may apply for heavily soiled carpets.

12. Gift Certificates & Privacy

  • Gift certificates are non-refundable and cannot be exchanged for cash.

  • Personal information is collected and used according to our Privacy Policy.

13. Governing Law & Miscellaneous

  • Terms are governed by the laws of British Columbia.

  • If any term is unenforceable, the remainder remains in effect.

  • Seeyon’s failure to enforce any rights does not constitute a waiver.

What Are Terms and Conditions?

Terms and Conditions are essential legal agreements that outline the rules and guidelines for using a service or product. They protect both the company and the user, ensuring that everyone understands their rights and responsibilities. These documents can include information about privacy, user conduct, and liability, so it is crucial to read them carefully. They serve as a reference point during disputes, so having clear Terms and Conditions is beneficial for both parties.

Why Are Terms and Conditions Important?

Terms and Conditions are important because they help set expectations. They inform users about what they can expect from the service or product and what is expected of them in return. Additionally, they can minimize legal risks by clearly stating the responsibilities and liabilities of each party. This transparency not only builds trust but also helps prevent misunderstandings or disputes down the line.

How to Create Effective Terms and Conditions?

Creating effective Terms and Conditions involves several steps. First, you need to identify the key points that are relevant to your business. Then, use clear language so that users of all levels can understand the terms. It is also a good idea to consult with legal experts to ensure your document complies with local regulations. Because an effective set of Terms and Conditions is vital, take the time to craft one that protects both your interests and those of your users.


Introduction to Terms and Conditions

Terms and Conditions are crucial legal agreements that outline the rules and guidelines users must follow when accessing a service or website. They serve to protect both the service provider and the user by clearly delineating rights and responsibilities. The Terms and Conditions are binding once you accept them, which typically occurs when you sign up or begin using the services offered. Recognizing and understanding these terms are vital to ensure that you comply and benefit from the product or service without encountering legal complications later.

Your Responsibilities as a User

As a user of our services, you bear specific responsibilities outlined in the Terms and Conditions. This includes maintaining the confidentiality of your account information and not engaging in prohibited activities, such as violating laws or infringing on copyrights. The Terms delineate your obligations clearly to avoid any misunderstandings. By adhering to these guidelines, you not only protect your account but also contribute to a safer and more respectful community for all users.

Amendments and Updates

Our Terms and Conditions may undergo amendments or updates to reflect changes in regulations or our services. We endeavor to communicate these changes effectively, but it’s your responsibility to review our Terms regularly. Users will be notified of significant changes, ensuring you remain informed. By continuing to use our services after such updates, you agree to the modified Terms and Conditions, making it essential to stay aware of any revisions that may affect your rights or obligations.